Shipping policy

Last updated: November 2, 2026

This policy applies to one-time and subscription orders placed with Nexis Proactive Health LLC ("Nexis", "we", "us").

Contact us

Email: support@nexis.health

Where we ship

We ship to addresses in the contiguous United States (the 48 adjoining states) and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or any address outside the United States, and we do not accept international orders.

PO boxes and military addresses

We cannot currently guarantee delivery to PO boxes or APO, FPO, or DPO addresses. Please use a street address.

Shipping charges

Shipping is calculated at checkout based on your address and the items in your order, and is shown before you pay. We do not offer free shipping.

Processing and delivery times

Orders are prepared and shipped by our fulfillment partners after payment is confirmed. Processing and delivery times vary by product, carrier, and address. We do not guarantee a dispatch date or a delivery date.

Orders that arrive in more than one package

Products in one order may ship separately and arrive on different days. This is especially likely when an order includes both Nexis Essentials and Nexis Lifestyle merchandise, and it can also happen with products in the same Nexis Stack. You will not be charged more than the shipping shown at checkout.

Tracking

When a package ships, we will email you tracking information as it becomes available. If your order ships in more than one package, each package may have its own tracking number.

Check your address

Please check your shipping address before you pay. If you notice a mistake, email support@nexis.health right away. We will try to correct it, but we cannot change an address once fulfillment has begun.

Lost, delayed, or damaged packages

If a package is lost, stops moving, or arrives damaged, please see our Refund and Return Policy and contact support@nexis.health.

Taxes

Sales tax is calculated at checkout where it applies.