Refund policy

Last updated: November 2, 2026

This policy applies to one-time and subscription orders placed with Nexis Proactive Health LLC ("Nexis", "we", "us"). Nothing in it limits any rights you have under applicable law.

Contact us

Email: support@nexis.health
Mail: Nexis Proactive Health LLC, 2304 W Hefner Rd #21480 SMB#117213, Oklahoma City, OK 73120

If something is wrong with your order

If your order arrives damaged, defective, incorrect, or incomplete, email support@nexis.health within 30 days of delivery, or within any longer period the law gives you. Include your order number and photos of the product, the packaging, and the shipping label. We will review your report and, where it is confirmed, replace the affected item or refund it.

Dietary supplements

We do not accept returns of dietary supplements for change of mind, whether opened or unopened. Supplements that arrive damaged, defective, incorrect, or incomplete are covered by the section above.

Merchandise (Nexis Lifestyle)

Merchandise is made to order. We replace or refund items that arrive damaged, misprinted, or defective if you contact us within 30 days of delivery. We do not accept returns for change of mind or sizing.

Shipping costs

If we confirm that a problem was caused by a fulfillment error, we cover the cost of shipping the replacement and refund any shipping you paid for the affected items. Otherwise, shipping charges are not refunded.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take several business days to show the credit. Taxes are refunded as required by law.

Orders that ship in more than one package

Items in one order, including each product in a Nexis Stack, may ship separately. If part of an order has a problem, we refund or replace only the affected items.

Canceling an order

Contact us as soon as possible. We can cancel an order only if we are able to stop it before it is fulfilled. If we stop it, we will refund you in full. If we cannot, the order will ship, and if anything arrives damaged, defective, incorrect, or incomplete, the process above applies. To stop future subscription deliveries, see our Subscription Policy.

Lost or missing packages

If tracking shows your package as delivered but you did not receive it, or tracking stops updating, please contact us promptly, preferably within 30 days of the expected delivery date, so we can work with the carrier to resolve it.

Health concerns

If you have a reaction to a product, stop using it and talk to a healthcare professional. Seek medical care right away for anything serious. Please also tell us at support@nexis.health or by mail at the address above, so we can review it and report it as required.